ey999 Responsible Gaming
Know your limits — ey999 is committed to your safety and well-being, always.
Why We Believe in Responsible Gaming
At ey999, we believe online gaming is entertainment — it should never become a burden or a source of stress. Millions of people across Bangladesh come to our platform to have fun, and keeping that experience safe and enjoyable is our top priority.
Gambling and sports betting involve risk. The outcome of any game is always uncertain, and every bet carries an equal chance of winning or losing. Playing consciously, within a set budget, and within time limits is the foundation of responsible gaming.
Every feature at ey999 has been built with this philosophy in mind. From setting deposit limits to taking voluntary breaks — we want you to stay in control, always.
Our Protection Tools
Deposit Limits
You can set your own maximum deposit amount on a daily, weekly, or monthly basis. Lowering a limit takes effect immediately; raising it requires a waiting period — this protects you from making impulsive decisions.
Time-Out
If you feel you need some distance from gaming, you can take a time-out from 24 hours up to 30 days. During this period, logging into your account or placing bets will not be possible — a short break for a fresh start.
Self-Exclusion
If you feel gaming is getting out of control, you can choose long-term self-exclusion. This step is permanent, and during the exclusion period no bonuses or promotional communications will be sent to you.
Session Time Limit
You can set the maximum duration for each gaming session yourself. When the set time is up, you will receive a notification — then choose to stop or continue with full awareness.
History & Tracking
Your complete betting history, deposit and withdrawal records, and a summary of total spending are available from your account at any time. Stay aware of your own spending.
Direct Support
Contact us via 24/7 live chat for any questions or requests related to responsible gaming. Our team is always ready to assist you in Bengali.
21+ Age Requirement
ey999 strictly provides services only to users aged 21 and above. Providing a correct date of birth at account registration is mandatory, and in any case of doubt we may request identification for age verification.
If there are minors in your household, make sure they cannot access your account or device. Keep your password private and use parental control software on your device.
Age Verification Process
Age can be confirmed with any one of the following documents:
National Identity Card (NID)
Passport
Birth Certificate (government-issued)
Driving License
Withdrawal requests will not be processed until verification is complete.
Recognise the Signs of Problem Gaming
We often do not realise ourselves when entertainment has turned into a problem. Ask yourself the questions below — if more than one answer is "yes", consider seeking help:
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Do you play beyond your set budget?
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Do you place larger bets to recover losses?
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Do you prioritise gaming over family or work?
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Do you hide your gaming from others?
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Have you bet with borrowed money or household funds?
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Do you feel restless or irritable when you are not playing?
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Have you tried to stop gaming but been unable to?
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Is gaming affecting your sleep, eating, or work?
If the answer to any of the above questions is "yes", contact the ey999 support team without delay. We will not judge — we will simply help.
How to Self-Exclude
Log in to your account
Log in to your account at ey999 and go to Account Settings.
Open the "Responsible Gaming" section
Click on the "Responsible Gaming" option in Settings.
Choose Self-Exclusion
Select whichever you need — a temporary time-out or a long-term self-exclusion.
Confirm
Once you confirm your decision, the exclusion will take effect immediately and a confirmation message will be sent.
Live Chat for Help
If you are unable to do it yourself, contact us via live chat — we will assist you.
Get Help Now
You are not alone. Our support team is with you 24/7.
Live Chat
Any time, instant response
Language
Support is available in Bengali and English
Tips for Safe Gaming
Set a Budget
Decide before you play how much you will spend today. When you reach that limit, stop — remember, this is entertainment, not a way to earn money.
Set a Time Limit
Take breaks instead of playing for long stretches at a time. Use the session time limit feature — a fresh mind makes better decisions.
Play with a Clear Head
Do not play when you are stressed, sad, or angry. Decisions made under emotion tend to result in greater losses.
Talk to Someone You Trust
If you feel you are losing control of your gaming, let a family member or friend know. Support from someone close gives you real strength.
Contact Us for Help
Our responsible gaming team at ey999 is ready to assist you 24 hours a day, 7 days a week. If you have any concerns about gaming — financial pressure, signs of addiction, or just need some advice — feel free to reach out to us.
We do not judge. Our job is to help you make the right decisions and, when needed, to make it easy to set limits or temporarily close your account.
ey999 support email: [email protected] — write to us and our team will reply in Bengali.
For instant help via live chat, use the chat window on any page of the website.
We Are Here for You
Our support team is available 24/7. Talk in Bengali, get help in Bengali — your well-being is our priority at ey999.
Let Entertainment Stay Entertainment
Play responsibly, enjoy yourself — ey999 is here with you.
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