ey999's Privacy Policy
This document provides a complete description of how your personal information is collected, stored, and kept secure.
ey999 places the highest importance on the privacy of its users. This privacy policy explains what information is collected when you use our platform, how that information is used, and what steps we take to protect your data.
This policy applies to all ey999 services — including online casino, sports betting, slots, and all related features. By using this platform, you are considered to have agreed to the terms of this policy. If you have any questions, please contact us.
What information we collect
Personally Identifiable Information
When creating an account and using services on ey999, we may collect the following personal information:
- Full name and identity document details (national ID or passport number)
- Date of birth (for age verification purposes — only those aged 21 or above may register)
- Valid email address and mobile phone number
- Residential address and postal code
- Financial transaction information (bKash, Nagad, or Rocket account details)
Important note: We never store full payment PINs or passwords. Financial information is always protected by industry-standard SSL encryption.
Automatically Collected Information
When you use the ey999 platform, certain information is collected automatically:
- IP address and device identification information
- Browser type, version, and operating system
- Time and date of access to the platform
- Log data relating to pages visited and usage patterns
- Information collected through cookies and similar tracking technologies
- Gaming activity history and betting patterns (to ensure responsible gaming)
How we use your information
Purposes for Using Information
ey999 uses collected information only for the following legitimate purposes:
Account Management & Verification
Information is used to create, verify, and keep your account secure. Your date of birth is used in the age verification process to ensure that only those aged 21 or above are using the platform.
Financial Transaction Processing
Your financial information is needed to complete deposit and withdrawal transactions through bKash, Nagad, and Rocket safely and accurately. This information is used solely for processing transactions.
Customer Service & Support
Information is used to assist you through 24/7 live chat and email ([email protected]). Our support team may access this information to resolve your issues in both Bengali and English.
Ensuring Responsible Gaming
Your gaming patterns are monitored to maintain a responsible gaming environment. If any unusual patterns are detected, you may be alerted.
What we do not use your information for
ey999 commits that your information will never be used for the following purposes:
- Sale or transfer to third parties for commercial purposes
- Sending unauthorized advertisements or spam
- Use for political or religious campaigns
- Sharing with any third party without your explicit consent (except where legally required)
If any third party requests your information in the name of "ey999", stay alert and contact [email protected] directly.
Cookies & Tracking Technologies
What cookies are and why we use them
Cookies are small text files stored in your browser. ey999 uses the following types of cookies:
Essential Cookies
These are necessary for the basic functionality of the platform — maintaining login sessions, storing security tokens, and remembering your preferences. Disabling these cookies may prevent the platform from working properly.
Performance Cookies
These cookies are used to improve the performance of the platform and to understand which pages are visited most. Information collected from them helps improve service quality.
Cookie Controls
Non-essential cookies can be disabled at any time from your browser settings. Please note that disabling certain cookies may make some platform features unavailable.
Your information security measures
Security Technologies & Practices
As a safe and reliable platform, ey999 takes the following steps to protect your information:
- Use of SSL (Secure Socket Layer) encryption technology for all data transmission
- Storage of sensitive information (passwords) using hashing and salting methods
- Regular security audits and penetration testing
- Firewall and monitoring systems to detect suspicious activity
- Only authorized staff may access personal information (limited access policy)
- Third-party payment processors (bKash, Nagad, Rocket) comply with their own security standards
Data Retention Period
ey999 retains your information for as long as necessary. Specifically:
- All account-related information is retained while the account remains active
- Financial transaction records are retained for a specified period in accordance with legal obligations
- Even after an account is closed, some information may be retained for a specified period for fraud prevention and legal protection
- Communication logs and support conversation history are retained to improve customer service quality
Your right: You may request details of your stored information at any time. Contact [email protected].
Sharing information with third parties
When information may be disclosed
ey999 does not generally share your personal information with third parties. However, information may be disclosed in the following circumstances:
Legal Obligations
We may be required to provide information to relevant authorities in accordance with applicable laws in Bangladesh or court orders. No information beyond what is legally required will be provided in such cases.
Fraud & Crime Prevention
We have a legal responsibility to provide information to relevant authorities in cases of suspected money laundering, fraud, or other financial crimes.
Payment Processors
Information required to process transactions through bKash, Nagad, and Rocket is shared with the respective service providers. Each of these payment services is governed by its own privacy policy.
Technology Service Partners
Limited information may be shared with trusted technology partners for platform operations. These partners are required to comply with ey999's privacy standards.
Your rights & controls
Your rights regarding your information
ey999 believes you should have full control over your own information. To that end, we ensure the following rights:
Right to Access
You may request a copy of the information stored in your account at any time. Send a request to [email protected] and we will respond in a timely manner.
Right to Correction
If any of your information is incorrect or outdated, you may request that it be corrected. Inaccurate information can cause issues with account verification and payments, so keeping your information accurate is important.
Right to Deletion
After closing your account, you may request that your personal information be deleted. However, some information may need to be retained for a specified period due to legal obligations.
Right to Opt Out of Marketing Communications
You may stop receiving promotional emails or messages at any time. Use the unsubscribe link in any email or contact [email protected] directly.
Your Responsibility for Account Security
You also have certain responsibilities when it comes to keeping your account secure. ey999 requests that you:
- Use a strong, unique password and change it regularly
- Do not share your login details with anyone
- Notify us immediately if you notice any suspicious activity
- Always sign out after logging in on a public or shared computer
- Keep your registered mobile number and email address up to date at all times
Special protection measures
Protection of Minors
ey999 is for those aged 21 or above only. We do not knowingly collect or store the information of any minor. If a minor attempts to create an account, it will be rejected during the age verification process and no information will be stored.
If a parent or guardian suspects their child is attempting to use this platform, please contact [email protected].
Changes to the Privacy Policy
ey999 reserves the right to amend this privacy policy as needed. If any significant changes are made:
- The "Last Updated" date at the top of the page will be changed
- A notification may be sent to the registered email address for important changes
- Continued use of the platform after any changes will be considered acceptance of the new policy
Recommendation: Visit this page regularly to stay informed about the latest privacy policy.
Applicable Law & Jurisdiction
This privacy policy is governed by the applicable laws of Bangladesh. ey999 is committed to maintaining appropriate legal and technical measures at all times to ensure the privacy of its users' information.
Any dispute or complaint relating to this policy will first be addressed through discussion. Send your complaint to [email protected] and our support team will get in touch with you.
Have privacy-related questions?
If you have any questions or concerns about the protection of your personal information, our 24/7 support team is always ready to help.
Email: [email protected] | Support available in Bengali and English